Returns & Exchanges
We want you to love every meal you make with Great Jones, which is why we offer a 30-day trial period for all of our cookware and bakeware. If you are not completely satisfied, we offer free returns and exchanges on all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at home.
Pack Your Items
Securely place the items in their original packaging to ensure they arrive back at our warehouse safely and without damage.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing